Merchandise Returns

Providing quality products to professionals who protect and serve the public is our core purpose. There are, however, a few things to keep in mind regarding any products you would need to return or exchange.

Once an item is signed for at the Austin Service Center, the City of Austin employee is acknowledging with their signing for the item, that the item is acceptable and matches what was placed on the order. Any item ordered that is not usable by the City of Austin employee and is resalable and is in the same condition as when purchased is eligible for return and refund. Hemmed trousers are not returnable due alteration to accommodate length.

Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error. In the event of an error on Galls part, we will expeditiously repair or the item. If at any point the item cannot be repaired/replaced to your satisfaction, a refund or credit for the value of the item will be issued.

The original packing receipt should accompany all returns or the return must include the original order number associated with the return.

All returns for any products purchases through this website, should be returned to the Galls Austin Service Center: 2545 Brockton Drive, Suite # 200, Austin, Texas, 78758.